Returns & Refund Policy

Last updated: September 9, 2026

1. Our Role as an Independent Review Publication

Ocleanshop is an independent product testing and review publication operated by ATS Corporation. We do not directly manufacture, warehouse, or ship physical goods. We test personal care products and provide verified direct links to official brand stores. All order processing, billing, delivery, after-sales support, returns, and refunds are managed directly by the official merchant (Oclean Europe) where your purchase is completed.

2. Return Conditions for the Oclean X Pro 20 Sonic Toothbrush

When you purchase the Oclean X Pro 20 Sonic Toothbrush via the official Oclean Europe store, your order is backed by official manufacturer protections:

30-Day Money-Back Guarantee: You are entitled to a 30-day return window from the delivery date if you are not completely satisfied.
Product Condition: Returned units should be in original condition with all included accessories (handle, brush head, magnetic charger, USB-C cable, and packaging).
2-Year Official Manufacturer Warranty: Comprehensive coverage against electrical defects, motor failure, or manufacturing anomalies.
Return Procedure: Simply contact Oclean Europe customer support (via your order confirmation email or the support portal on eu.oclean.com) with your order number to receive a return authorization and shipping instructions.

For more details on device specifications and pricing (€99,90 EUR), visit our Buyer's Guide or proceed directly to the official Oclean store.

3. Refund Processing Times

Refunds are processed directly by Oclean Europe. Following receipt and inspection of the returned package at their fulfillment center, refunds are typically credited back to your original payment method within 5 to 10 business days.

4. Damaged or Defective Items

If your package arrives damaged in transit or the toothbrush exhibits a defect, report it immediately to Oclean Europe customer support with photos of the issue. A replacement unit or prompt resolution will be provided under the 2-year warranty.

5. Editorial & Support Questions

If you have inquiries regarding our testing methodology or review findings, feel free to contact our editorial team at carrol@ocleanshop.com.